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Satisfaction Survey

Listening to the views and opinions of our tenants, leaseholders and shared owners is very important to us and our 2023/2024 survey is a chance to tell us what you think about the housing services you receive from us. Taking part in this survey will only take five minutes.

This is part of the new annual Tenant Satisfaction Measures that the government has just introduced. At the end of every financial year all social housing landlords will publish a range of standard customer satisfaction information which will include some of the results from this survey.

We’ve asked an independent research company called ARP Research to carry out the survey on our behalf. Anything that you say on the survey is confidential, which means that it will not be possible for any person or address to be identified from the eventual survey findings.

If you would like any assistance in completing this questionnaire please call the ARP Research customer helpline on 0800 020 9564. If you have any questions or concerns about this survey, you can also contact Barking and Dagenham Direct on 020 8215 3000 who will be happy to help you.


If you already have a code, such as from a postal survey, enter it below and click continue.


For everyone else, enter an email below and click continue to login. You will also get a copy of your code emailed to you.

The survey is being carried out on the behalf of the London Borough of Barking & Dagenham by an independent specialist called ARP Research according to the Market Research Society Code of Conduct. The survey is confidential, which means that once processed your answers will not be linked with your identity without your consent and will be treated and stored according to the General Data Protection Regulation (GDPR). We do not use any of the information you provide for direct marketing or other non-research activities. For more detail please click here.